Drawing on Elizalde’s dissent management theory (Elizalde, L., Manejar el disenso: estrategias, tácticas y modelos de gestión. Segunda edición corregida y aumentada, La Crujía, 2022), this chapter develops a scale of dissent situations, such as controversy, conflict, and scandal, as a new way of thinking about crisis recognition and resolution. This perspective offers a clearer distinction between scandals and other forms of dissent. This framework is applied to Pope Francis’ visit to Chile in January 2018. The trip was marked by a severe crisis of confidence within the Catholic Church due to the clerical abuse scandal. This crisis was notably expressed through social resistance to the appointment of Juan Barros as Bishop of Osorno, who had allegedly covered up sexual abuse. The trip ended amid a significant uproar which dominated news cycles, due to the Pope’s failed statement in Iquique on the Barros case, in which he treated the complainants as slanderers. Following criticism from survivors, the Pope issued an apology and clarified his position during a press conference on the return flight to Italy. Furthermore, he launched an institutional process of listening to the victims that culminated in the resignation of all Chilean bishops. In a chain reaction, the Iquique controversy propelled the resolution of the Barros conflict and triggered a decisive response to the abuse scandal in Chile. Utilizing an interpretative approach, this analysis will elucidate the intricate interconnection between controversies, conflicts, and scandals, along with a series of social mechanisms that function as deactivators of dissent, redirecting it toward resolution. This includes sustainable public positioning, apologia, and the act of listening to the victims.