Digital transformation is a strategic process that involves integrating digital technologies into all aspects of a company's operations, leading to profound changes in business models, internal processes, and customer interactions. In the transportation sector, this transformation holds particular importance, as it offers significant opportunities to improve operational efficiency, enhance environmental sustainability, and increase competitiveness in a constantly evolving market. This article aims to explore in detail the literature review on digital transformation, shedding light on key concepts, current trends, and challenges associated with this technological shift. It also examines the different types of transportation, road, rail, maritime, and air, analyzing how each of these sectors is impacted by the adoption of digital technologies. Finally, this article explores the impact of Digitalization on the performance of transportation companies, considering indicators such as cost reduction, resource optimization, improved customer satisfaction, and contributions to sustainable development goals. Through this analysis, this article analyzes seeks to provide a comprehensive understanding of the challenges and opportunities linked to technological transformation in the transportation sector.

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Impact of Digital Transformation on the Performance of Transport Companies

  • Omar Talibi,
  • Mohamed Ben Ali,
  • Hassan Ifassiouen,
  • Abdellah Sassi,
  • Oumaima Oullada,
  • Youssef Mejdoub

摘要

Digital transformation is a strategic process that involves integrating digital technologies into all aspects of a company's operations, leading to profound changes in business models, internal processes, and customer interactions. In the transportation sector, this transformation holds particular importance, as it offers significant opportunities to improve operational efficiency, enhance environmental sustainability, and increase competitiveness in a constantly evolving market. This article aims to explore in detail the literature review on digital transformation, shedding light on key concepts, current trends, and challenges associated with this technological shift. It also examines the different types of transportation, road, rail, maritime, and air, analyzing how each of these sectors is impacted by the adoption of digital technologies. Finally, this article explores the impact of Digitalization on the performance of transportation companies, considering indicators such as cost reduction, resource optimization, improved customer satisfaction, and contributions to sustainable development goals. Through this analysis, this article analyzes seeks to provide a comprehensive understanding of the challenges and opportunities linked to technological transformation in the transportation sector.