An important aspect of consumer protection is the option of using alternative (out-of-court) dispute resolution mechanisms to settle disputes arising between consumers and traders, i.e. service providers, aiming at a quick resolution of the so-called consumer disputes at the lowest possible cost, thereby reducing the workload of courts and so on. The importance of alternative dispute resolution in the EU is also evidenced by EU ADR Directive, which imposes on member states the establishment of a dispute resolution mechanism, as well as by its complementary EU ODR Regulation.