Established in 1972, the Swiss Insurance Ombudsman is one of Europe’s first private-sector ombudsman services and operates as an independent, non-profit foundation. It offers free and impartial dispute resolution for consumers, with no case fees, and is funded exclusively by affiliated insurance companies. Contributions from insurers are not linked to the number of cases handled, but are based on the size of each company. The Scheme has voluntary jurisdiction over complaints concerning insurance companies domiciled in Switzerland and operating under Swiss law, covering affiliated insurers and their agents, but excluding brokers and matters already pending before the courts. Services are offered in German, French, Italian, and English, and are accessible to consumers regardless of their place of residence. There is no minimum or maximum financial threshold for complaints. The procedure is informal and non-binding. Each year, the Service receives around 3,000 enquiries, with approximately 300 leading to interventions and a resolution rate of about 65%.