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The concept of online education has become the new norm for Technical Vocational Education and Training (TVET) students during the COVID-19 pandemic. During the virtual online teaching and learning, many issues arise, including TVET students’ drastic shift to online learning, the need for a high-speed Internet connection, the lack of practical hands-on training, and the absence of guidance and motivation. This quantitative study was conducted by integrating two models, the Software Product Quality Model (ISO/IEC: 25010) and the Technology Acceptance Model (TAM), then reforming one Q-TAM model. Six hypotheses were proposed as part of the overall research framework for this study. For data collection, a survey questionnaire was used. Partial Least Square—Structural Equation Modeling (PLS-SEM) was used for data analysis on 217 students. To gather data for Microsoft Teams, online questionnaires (Microsoft Form) were distributed to four UniKL MITEC programs. The construct measures of Software Product Quality, Perceived Usefulness (PU), Perceived Ease of Use (PEOU), and Attitude Towards Use (ATU) are all reliable and valid for this study. While all paths between the constructs are significant dan positive direct effect except the relation between Perceived Usefulness (PU) and Perceived Ease of Use (PEOU) and relation between Perceived Ease of Use (PEOU) and Attitude Towards Use (ATU). Based on the Software Product Quality, the developers of the Microsoft Teams need to pay attention to the maintenance of the product's features. The framework developed in this study met the research objectives and reflected higher TVET student interest in online teaching and learning.

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Integration of Quality and Technology Acceptance Model (Q-TAM) to Evaluate Online Teaching and Learning Medium

  • 章节

  • 发表日期：

    2026年

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  • Noor Syafiqah Redzwan,
  • Sallaudin Hassan,
  • Mohd Haziq Zakaria,
  • Mohd Aliff Afira Sani,
  • Jimisiah Jaafar,
  • Rahmat Roslan Buang,
  • Mohd Farid Shamsudin,
  • Waqia B. Fokeena

摘要

The concept of online education has become the new norm for Technical Vocational Education and Training (TVET) students during the COVID-19 pandemic. During the virtual online teaching and learning, many issues arise, including TVET students’ drastic shift to online learning, the need for a high-speed Internet connection, the lack of practical hands-on training, and the absence of guidance and motivation. This quantitative study was conducted by integrating two models, the Software Product Quality Model (ISO/IEC: 25010) and the Technology Acceptance Model (TAM), then reforming one Q-TAM model. Six hypotheses were proposed as part of the overall research framework for this study. For data collection, a survey questionnaire was used. Partial Least Square—Structural Equation Modeling (PLS-SEM) was used for data analysis on 217 students. To gather data for Microsoft Teams, online questionnaires (Microsoft Form) were distributed to four UniKL MITEC programs. The construct measures of Software Product Quality, Perceived Usefulness (PU), Perceived Ease of Use (PEOU), and Attitude Towards Use (ATU) are all reliable and valid for this study. While all paths between the constructs are significant dan positive direct effect except the relation between Perceived Usefulness (PU) and Perceived Ease of Use (PEOU) and relation between Perceived Ease of Use (PEOU) and Attitude Towards Use (ATU). Based on the Software Product Quality, the developers of the Microsoft Teams need to pay attention to the maintenance of the product's features. The framework developed in this study met the research objectives and reflected higher TVET student interest in online teaching and learning.