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This paper introduces the concept of university citizen satisfaction (UCS) and proposes an instrument for the evaluation of such satisfaction. Based on an identification of 11 services belonging to the electronic file system of the UNLP (SUDOCU), an evaluation of the current UCS is made, which allows planning possible improvements on the supply of services by universities to the members of their communities. Results at the UNLP are compared to the ones obtained at UNGS and UNA universities.

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University Citizen Satisfaction Screening Instrument Applied to the Electronic File System at Three Argentine Universities

  • 会议论文

  • 发表日期：

    2026年

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  • Miguel Angel Marafuschi Phillips,
  • Ariel Pasini,
  • Ana Catalina Lacunza

摘要

This paper introduces the concept of university citizen satisfaction (UCS) and proposes an instrument for the evaluation of such satisfaction. Based on an identification of 11 services belonging to the electronic file system of the UNLP (SUDOCU), an evaluation of the current UCS is made, which allows planning possible improvements on the supply of services by universities to the members of their communities. Results at the UNLP are compared to the ones obtained at UNGS and UNA universities.