This research evaluates the effect of cybersecurity risks, which mean information security risks, mobile application security risks, and cyberattack risks, on the use of bank cards in Jordanian commercial banks. The approach adopted to attain the aims of this paper is descriptive–analytical. The study sample covers IT managers, cybersecurity specialists, and financial analysts of 12 Jordanian commercial banks. An electronic structured questionnaire was used whereby 300 questionnaires were sent out, and it resulted in 278 responses, which were statistically analyzed. SPSS was used for data analysis. The results showed that cybersecurity risks significantly influenced the use of bank cards, pointing to the need for inclusive security measures in online banking. Therefore, the study recommends that Jordanian commercial banks increase the level of investment in cybersecurity to match the ever-increasing threat landscape for secure and efficient banking transactions.

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The Impact of Cybersecurity Risks on the Use of Bank Cards at Jordanian Commercial Banks

  • Anwar Al-Gasaymeh,
  • Linda A. Al-Gasaymeh,
  • Shawkat Salameh Gasaymeh,
  • Ghazi Qasaimeh,
  • John Kasem,
  • Jamil J. Jaber,
  • Jassim Al-Gasawneh,
  • Ahmad A. Al-Naimi

摘要

This research evaluates the effect of cybersecurity risks, which mean information security risks, mobile application security risks, and cyberattack risks, on the use of bank cards in Jordanian commercial banks. The approach adopted to attain the aims of this paper is descriptive–analytical. The study sample covers IT managers, cybersecurity specialists, and financial analysts of 12 Jordanian commercial banks. An electronic structured questionnaire was used whereby 300 questionnaires were sent out, and it resulted in 278 responses, which were statistically analyzed. SPSS was used for data analysis. The results showed that cybersecurity risks significantly influenced the use of bank cards, pointing to the need for inclusive security measures in online banking. Therefore, the study recommends that Jordanian commercial banks increase the level of investment in cybersecurity to match the ever-increasing threat landscape for secure and efficient banking transactions.