The Impact of Investment in Financial Technology on the Financial Performance of Banks
摘要
The current study aimed to reveal the influence of investment in financial technology in its dimensions represented in (investment in ATMs, investment in software and systems, investment in credit cards) on the financial performance represented in (return on assets rate, return on equity rate) of Jordanian commercial banks. According the study’s participant community comprised of Jordanian commercial banks, the descriptive analytical approach was utilized in order to accomplish the goal of the research. The number of banks in the study community was (12), as shown by the bulletins that were distributed through the Jordanian Banks Association and Central Bank of Jordan during the duration of 2023, where the data from the year (2013–2023) were analyzed using the software (E-VEIWS), and the most important results reached were to the fact it is a considerable and positive impact of financial technology in terms of its dimensions represented in (investment in ATMs, investment in credit cards, investment in software and systems) on the financial performance in its dimensions (return on assets rate, return on equity rate) in Jordanian commercial banks. The study recommended the necessity of encouraging Jordanian commercial banks to establish alliances with financial technology companies to develop innovative solutions, such as payment applications. Digital and mobile banking services, and Jordanian commercial banks adopt strategies to enhance digital transformation by developing digital banking platforms that meet customer needs and applying artificial intelligence technologies to improve financial performance.