The current research explores the potential role of different technologies in community engagement in managing health crises using three stages: preparedness, response, and recovery. Based on the literature review and theoretical framework, a conceptual framework model is developed to propose how digital technologies are associated with health crisis management approaches along their lifecycle. Our findings from penalty sources of literature review indicate that the widely employed technologies in mediating community engagement to manage health crisis. Technology usage was found to begin in the immediate preparedness micro stage, and sentiment merged with spatiotemporal analysis was revealed to be associated with both smart decision-making and highly reliable organization approaches. However, in the response stage, all technologies were used to mediate community engagement and to fit in with smart decision-making and social capital approaches. Finally, sentiment analysis coupled with social media engagement was revealed to consolidate community engagement and be compatible with community resilience and social capital approaches in the recovery stage. All of these findings are theoretical and need to be tested empirically.

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Integrating Community Engagement and Technology in Managing Health Crisis: Roles in Preparedness, Response, and Recovery

  • Ahmed Alkubaisi,
  • Ameen Aljawadi,
  • Wael Abdallah,
  • Arezou Harraf

摘要

The current research explores the potential role of different technologies in community engagement in managing health crises using three stages: preparedness, response, and recovery. Based on the literature review and theoretical framework, a conceptual framework model is developed to propose how digital technologies are associated with health crisis management approaches along their lifecycle. Our findings from penalty sources of literature review indicate that the widely employed technologies in mediating community engagement to manage health crisis. Technology usage was found to begin in the immediate preparedness micro stage, and sentiment merged with spatiotemporal analysis was revealed to be associated with both smart decision-making and highly reliable organization approaches. However, in the response stage, all technologies were used to mediate community engagement and to fit in with smart decision-making and social capital approaches. Finally, sentiment analysis coupled with social media engagement was revealed to consolidate community engagement and be compatible with community resilience and social capital approaches in the recovery stage. All of these findings are theoretical and need to be tested empirically.