The research evaluates how digital marketing approaches combining social media activities and individualized content affect brand commitment and customer loyalty during the digital era. The growth of digital platforms created an insufficient environment for traditional loyalty-building methods which leads brands to develop new innovative customer engagement strategies. The essential variables determining enduring consumer relationships are researched through investigations of the social media-relationship and personal marketing connection to brand trust. The survey data obtained from 400 participants indicates that positive relationships exist between social media engagement activities and customized marketing content and maintained customer base. Fashion brands implementing personalized experiences together with active digital platform engagement tend to develop loyalties with their consumer base. Brand trust emerged as the direct driver which develops customer loyalty because of the necessity of clear and steady brand message communication. This study adds to knowledge about how companies should use optimized digital marketing methods to build stronger brand loyalty while keeping customers. Modern digital technology adoption requires businesses to establish actual brand experiences that match their demographic audiences for achieving stronger consumer relationships.

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Brand Loyalty in the Digital Age: How to Keep Consumers Engaged?

  • R. Padmavathi,
  • S. Manimegalai,
  • Janani Sathasivam,
  • R. Shankar,
  • G. Suresh,
  • A. Karthikeyan

摘要

The research evaluates how digital marketing approaches combining social media activities and individualized content affect brand commitment and customer loyalty during the digital era. The growth of digital platforms created an insufficient environment for traditional loyalty-building methods which leads brands to develop new innovative customer engagement strategies. The essential variables determining enduring consumer relationships are researched through investigations of the social media-relationship and personal marketing connection to brand trust. The survey data obtained from 400 participants indicates that positive relationships exist between social media engagement activities and customized marketing content and maintained customer base. Fashion brands implementing personalized experiences together with active digital platform engagement tend to develop loyalties with their consumer base. Brand trust emerged as the direct driver which develops customer loyalty because of the necessity of clear and steady brand message communication. This study adds to knowledge about how companies should use optimized digital marketing methods to build stronger brand loyalty while keeping customers. Modern digital technology adoption requires businesses to establish actual brand experiences that match their demographic audiences for achieving stronger consumer relationships.