Enterprise Resource Planning (ERP) systems have evolved from basic, separate software into smart, AI-powered platforms that use machine learning (ML) and data analytics to improve automation, decision-making, and efficiency. This study explores how intelligent ERP systems are used in banking and education, two industries that rely heavily on data and face operational challenges. In banking, AI-driven ERP systems help with customer management, risk analysis, fraud detection, and regulation adherence by analyzing large sets of transactions. AI chatbots improve customer interactions and assess credit risk. In education, intelligent ERP systems simplify administrative tasks such as admissions, fee collection, and scheduling while also improving learning in classrooms. These systems analyze student performance and engagement data to identify at-risk student and suggest personalized support. Despite their benefits, challenges, such as high costs, data privacy concerns, and integration issues make adoption difficult. Smaller institutions in particular struggle with financial and regulatory barriers. Future advancements, such as blockchain, the Internet of Things (IoT), and natural language processing (NLP) will further improve ERP systems. Blockchain can increase security and transparency in banking, while IoT helps monitor transactions and campus activities in real time. NLP will also make ERP systems easier for nontechnical users. As these technologies grow, intelligent ERP systems will become even more valuable, helping organizations improve efficiency and adapt to change.

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Intelligent ERP Systems for Banking and Education Industry: A Review

  • Tirumala Rao Chimpiri

摘要

Enterprise Resource Planning (ERP) systems have evolved from basic, separate software into smart, AI-powered platforms that use machine learning (ML) and data analytics to improve automation, decision-making, and efficiency. This study explores how intelligent ERP systems are used in banking and education, two industries that rely heavily on data and face operational challenges. In banking, AI-driven ERP systems help with customer management, risk analysis, fraud detection, and regulation adherence by analyzing large sets of transactions. AI chatbots improve customer interactions and assess credit risk. In education, intelligent ERP systems simplify administrative tasks such as admissions, fee collection, and scheduling while also improving learning in classrooms. These systems analyze student performance and engagement data to identify at-risk student and suggest personalized support. Despite their benefits, challenges, such as high costs, data privacy concerns, and integration issues make adoption difficult. Smaller institutions in particular struggle with financial and regulatory barriers. Future advancements, such as blockchain, the Internet of Things (IoT), and natural language processing (NLP) will further improve ERP systems. Blockchain can increase security and transparency in banking, while IoT helps monitor transactions and campus activities in real time. NLP will also make ERP systems easier for nontechnical users. As these technologies grow, intelligent ERP systems will become even more valuable, helping organizations improve efficiency and adapt to change.