The unstable market situation and strong competition in the IT sector make companies providing such services focus on streamlining and automating processes to reduce costs and accelerate project implementation. This is achieved by implementing automatic process robotics (RPA). This article aims to identify problems occurring during the implementation of RPA in a large IT company and to create a model framework for this implementation. The result of the research is the identification of the stages of creating and implementing RPA, the effects of this implementation, and the verification of the adopted model framework. The originality of the article lies in the presentation of experiences and recommendations from the experiences gained during the pilot implementation of RPA. The results of this work may be useful for managers of IT companies implementing RPA and theoreticians examining its impact on the effects of an organization′s operations.