Despite the advancements in conversational AI, most chatbots fail to adapt dynamically to users’ emotions and personalities. This paper presents the Fuzzy Conversational Character Computing (FCCC) framework, which integrates Fuzzy Logic, Computing with Words and Perceptions, and Character Computing to enable chatbots to deliver adaptive, sentiment-sensitive responses. By leveraging Large Language Models (LLMs) and real-time sentiment analysis, FCCC fosters more empathetic and personalized interactions. Through an experimental evaluation in the healthcare domain, we demonstrate that FCCC-enhanced chatbots positively influence user sentiment and satisfaction, outperforming traditional bots in perceived empathy and adaptability. These findings establish FCCC as a breakthrough in conversational AI, with broad potential for applications in healthcare, customer service, and beyond. Future research will focus on scaling the framework and exploring its integration with advanced AI technologies.

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Chatbots with Character - An Implementation of Fuzzy Conversational Character Computing

  • Sophie Hundertmark,
  • Ramón Christen,
  • Edy Portmann

摘要

Despite the advancements in conversational AI, most chatbots fail to adapt dynamically to users’ emotions and personalities. This paper presents the Fuzzy Conversational Character Computing (FCCC) framework, which integrates Fuzzy Logic, Computing with Words and Perceptions, and Character Computing to enable chatbots to deliver adaptive, sentiment-sensitive responses. By leveraging Large Language Models (LLMs) and real-time sentiment analysis, FCCC fosters more empathetic and personalized interactions. Through an experimental evaluation in the healthcare domain, we demonstrate that FCCC-enhanced chatbots positively influence user sentiment and satisfaction, outperforming traditional bots in perceived empathy and adaptability. These findings establish FCCC as a breakthrough in conversational AI, with broad potential for applications in healthcare, customer service, and beyond. Future research will focus on scaling the framework and exploring its integration with advanced AI technologies.