The relevance of Corporate Social Responsibility (CSR) for sustainable development is undisputed, particularly in contemporary global pandemic (e.g. Covid-19) circumstances. As the world faces the serious sustainability challenges, the modern organizations are simply forced to include the sustainability issue into their long-term aims. Namely, the behavior of the companies should focus on meeting the needs of the society, generating high quality of life, income and profit, creating new jobs and investing in future development, as well as in the development of society and the business environment. In this sense, Corporate Social Responsibility involves the operation of companies on a much broader scale than solely focusing on increasing profits; this scale actually expresses a general concern of companies for society, to which they belong. In ISO 26000, CSR has three basic concepts: responsibility for one’s influences over society, interdependence, and holistic approach. Growing complexity and ambiguity of CSR require appropriate methodologies, methods and tools for its researching and application, i.e. an appropriate methodological support. Accordingly, the chapter is focused on exploring the CSR from the viewpoint of systems thinking, i.e. systems methodologies as supporting tools for CSR. Starting from the necessity of holistic approach to CSR, which is identified in ISO 26000 guidelines, the chapter demonstrates how systems methodologies stemming from diverse paradigms—functionalist, interpretive and/or emancipatory—can help in dealing with CSR. Thus, by exploring CSR in conceptual framework of selected functionalist, interpretive and emancipatory systems methodology, the chapter is aimed to demonstrate how these methodologies can contribute to revealing the relevant interdependencies and responsibilities of socially responsible organizations and society. N.B. These methodologies are selected by British prominent authors; there are many more (in e.g. François, International encyclopedia of systems and cybernetics (2nd ed). Saur, 2004, and Mulej et al., Dialectical systems thinking and the law of requisite holism concerning innovation. Emergent Publications, 2013).

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Corporate Social Responsibility from the Viewpoint of Systems Thinking: The Role of Systems Methodologies

  • Dejana Zlatanović,
  • Vesna Stojanović–Aleksić,
  • Violeta Domanović

摘要

The relevance of Corporate Social Responsibility (CSR) for sustainable development is undisputed, particularly in contemporary global pandemic (e.g. Covid-19) circumstances. As the world faces the serious sustainability challenges, the modern organizations are simply forced to include the sustainability issue into their long-term aims. Namely, the behavior of the companies should focus on meeting the needs of the society, generating high quality of life, income and profit, creating new jobs and investing in future development, as well as in the development of society and the business environment. In this sense, Corporate Social Responsibility involves the operation of companies on a much broader scale than solely focusing on increasing profits; this scale actually expresses a general concern of companies for society, to which they belong. In ISO 26000, CSR has three basic concepts: responsibility for one’s influences over society, interdependence, and holistic approach. Growing complexity and ambiguity of CSR require appropriate methodologies, methods and tools for its researching and application, i.e. an appropriate methodological support. Accordingly, the chapter is focused on exploring the CSR from the viewpoint of systems thinking, i.e. systems methodologies as supporting tools for CSR. Starting from the necessity of holistic approach to CSR, which is identified in ISO 26000 guidelines, the chapter demonstrates how systems methodologies stemming from diverse paradigms—functionalist, interpretive and/or emancipatory—can help in dealing with CSR. Thus, by exploring CSR in conceptual framework of selected functionalist, interpretive and emancipatory systems methodology, the chapter is aimed to demonstrate how these methodologies can contribute to revealing the relevant interdependencies and responsibilities of socially responsible organizations and society. N.B. These methodologies are selected by British prominent authors; there are many more (in e.g. François, International encyclopedia of systems and cybernetics (2nd ed). Saur, 2004, and Mulej et al., Dialectical systems thinking and the law of requisite holism concerning innovation. Emergent Publications, 2013).