This study discusses the expectations and satisfaction levels of taxpayers in the 30% income tax bracket regarding government spending. As fiscal policies increasingly have to be aligned with citizen priorities, the study aims at ascertaining the major areas of investments that taxpayers expect and assessing their satisfaction with the services already in place. It applies a mixed-method approach to relate taxpayer expectations and their assigned weights on different sectors of public expenditure to the levels of satisfaction these services yield. The research explores such correlations and associations using quantitative methods based on how taxpayers’ characteristics are associated with their spending preferences and levels of satisfaction. The results reveal some critical gaps between the expectations of taxpayers and actual government expenditure, implying areas such as healthcare, education, and infrastructure that are relatively lower in satisfaction. Based on such observations, this research offers workable policy suggestions that make the initiatives of government closer to taxpayers’ priorities, thus leading to better public satisfaction and trust in fiscal governance. The research thus adds to the overall literature on citizen-centric policy design and fiscal accountability, providing rich implications for policymakers to design policies that resonate with high-income taxpayers. This study underlines the importance of participatory governance in enhancing public service delivery as it fills in the gap between expectations and government actions.

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An Insight for Policy Recommendations to Understand the Taxpayer Expectancies, Satisfaction from Spending

  • S. Gokilavani,
  • M. Esther Krupa,
  • C. H. Raja Kamal,
  • Yashwanth L. Reddy,
  • S. Deepa

摘要

This study discusses the expectations and satisfaction levels of taxpayers in the 30% income tax bracket regarding government spending. As fiscal policies increasingly have to be aligned with citizen priorities, the study aims at ascertaining the major areas of investments that taxpayers expect and assessing their satisfaction with the services already in place. It applies a mixed-method approach to relate taxpayer expectations and their assigned weights on different sectors of public expenditure to the levels of satisfaction these services yield. The research explores such correlations and associations using quantitative methods based on how taxpayers’ characteristics are associated with their spending preferences and levels of satisfaction. The results reveal some critical gaps between the expectations of taxpayers and actual government expenditure, implying areas such as healthcare, education, and infrastructure that are relatively lower in satisfaction. Based on such observations, this research offers workable policy suggestions that make the initiatives of government closer to taxpayers’ priorities, thus leading to better public satisfaction and trust in fiscal governance. The research thus adds to the overall literature on citizen-centric policy design and fiscal accountability, providing rich implications for policymakers to design policies that resonate with high-income taxpayers. This study underlines the importance of participatory governance in enhancing public service delivery as it fills in the gap between expectations and government actions.