This article aims to disseminate the essential elements for developing effective commercial management, addressing key topics such as strategic planning, digitization, data-driven decision-making, and the importance of customer experience. Through an exhaustive bibliographic review and analysis of recent cases, the most relevant practices in commercial management, adapted to the trends of 2023 and 2024, are highlighted. Findings indicate that technology integration, customer-centric approaches, personalized offerings, and adaptability are critical for commercial success in increasingly competitive and digitalized environments. Artificial intelligence and predictive analytics are also highlighted as tools for anticipating market needs and optimizing sales processes. Digitization not only transforms internal commercial management but also redefines customer interaction, creating new opportunities for loyalty and differentiation. Finally, it is concluded that companies adopting these practices and demonstrating a high capacity for adaptation are more likely to excel and sustain their growth in a complex commercial landscape. This article provides a comprehensive framework of the essential components for effective commercial management, relevant for academics and professionals in the sector.

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Effective Commercial Management: Essential Elements for Its Development in the Current Context

  • Yunior González Núñez,
  • Gil Ramón González,
  • Lianet Reynaldo Ávila,
  • Delvia González Martínez,
  • Daniel Alfonso Robaina

摘要

This article aims to disseminate the essential elements for developing effective commercial management, addressing key topics such as strategic planning, digitization, data-driven decision-making, and the importance of customer experience. Through an exhaustive bibliographic review and analysis of recent cases, the most relevant practices in commercial management, adapted to the trends of 2023 and 2024, are highlighted. Findings indicate that technology integration, customer-centric approaches, personalized offerings, and adaptability are critical for commercial success in increasingly competitive and digitalized environments. Artificial intelligence and predictive analytics are also highlighted as tools for anticipating market needs and optimizing sales processes. Digitization not only transforms internal commercial management but also redefines customer interaction, creating new opportunities for loyalty and differentiation. Finally, it is concluded that companies adopting these practices and demonstrating a high capacity for adaptation are more likely to excel and sustain their growth in a complex commercial landscape. This article provides a comprehensive framework of the essential components for effective commercial management, relevant for academics and professionals in the sector.