Connecting with African American Patients Using Emotional Intelligence and Stories: Improving Adherence and Compliance
摘要
Multiple studies have shown that connecting with African American patients can be challenging due to low trust in healthcare systems and professionals. This entrenched mistrust complicates the establishment of a patient-clinician relationship and the trust necessary to carry out therapeutic interventions. To connect effectively with African American patients, healthcare clinicians should harness their emotional intelligence. By actively listening, empathizing with their experiences, and employing narrative (storytelling) communication to foster trust and understanding, clinicians can acknowledge potential cultural and systemic factors that impact patients’ health. A well-established approach in marketing, storytelling, can be successfully adapted to the care of all patients, especially African Americans. The history and foundations of storytelling are examined, along with an exploration of the patient’s perspective and how that viewpoint was shaped. Specific strategies for discussions with patients regarding hypertension and diabetes are outlined. Interviews with high-quality physicians who have extensive African American practices affirm that employing stories as a means to connect, persuade, and enhance compliance is essential. Multiple studies have shown that connecting with African American patients can be a challenge due to low trust in healthcare systems and professionals [1–4]. This earned mistrust complicates the establishment of a patient-clinician relationship. To connect effectively with African American patients, healthcare clinicians should leverage their emotional intelligence. By actively listening, empathizing with their experiences, and using narrative (storytelling) communication to build trust and understanding, clinicians can acknowledge potential cultural and systemic factors impacting patients’ health.