During the COVID-19 pandemic in Malawi, there was a myriad of disinformation and misinformation concerning the pandemic such that the information needs of the people were not being met. There is evidence in literature suggesting that this situation potentially created uncertainty, fear and anxiety among people. In times like these, some people resorted to seeking information on social media as a coping mechanism to reduce the psychological effects created as a result of information gap and uncertainty. However, social media was associated with countless fake news and inaccurate information because it has quality control limitations, since anyone could post anything online which made consumers fail to authenticate information. Using results from interviews with reporters and media managers and also focus group discussions with various media audiences, this chapter examines the ways in which people in Malawi were using social media as a coping mechanism during the COVID-19 pandemic and the effects of relying on social media as an information source. The chapter argues that social media was commonly used by people as a coping mechanism and it was their main channel for accessing COVID-19 information. However, it was a less trusted source because eventually people realized that most of the information disseminated through it was either false or inaccurate. Sometimes social media ended up confirming the false news that people got from other informal sources. People in Malawi who sought COVID-19 information on social media failed to make a distinction between accurate and false information and ended up believing everything they came across. The chapter concludes that information seekers on social media need to have some level of healthy literacy which can enable them decipher important details from the information they are exposed to, appraise it and make informed decisions with regard to the reasons they were seeking that information.

错误:搜索内容不能为空,请输入英文关键词
错误:关键词超出字数限制,请精简
高级检索

Information Seeking on Social Media as a Coping Mechanism During the COVID-19 Pandemic in Malawi

  • Peter Mhagama

摘要

During the COVID-19 pandemic in Malawi, there was a myriad of disinformation and misinformation concerning the pandemic such that the information needs of the people were not being met. There is evidence in literature suggesting that this situation potentially created uncertainty, fear and anxiety among people. In times like these, some people resorted to seeking information on social media as a coping mechanism to reduce the psychological effects created as a result of information gap and uncertainty. However, social media was associated with countless fake news and inaccurate information because it has quality control limitations, since anyone could post anything online which made consumers fail to authenticate information. Using results from interviews with reporters and media managers and also focus group discussions with various media audiences, this chapter examines the ways in which people in Malawi were using social media as a coping mechanism during the COVID-19 pandemic and the effects of relying on social media as an information source. The chapter argues that social media was commonly used by people as a coping mechanism and it was their main channel for accessing COVID-19 information. However, it was a less trusted source because eventually people realized that most of the information disseminated through it was either false or inaccurate. Sometimes social media ended up confirming the false news that people got from other informal sources. People in Malawi who sought COVID-19 information on social media failed to make a distinction between accurate and false information and ended up believing everything they came across. The chapter concludes that information seekers on social media need to have some level of healthy literacy which can enable them decipher important details from the information they are exposed to, appraise it and make informed decisions with regard to the reasons they were seeking that information.