Empowering SMEs Through a Co-opetition Platform: A Design Science Research Approach to Hyperautomation and Resilience
摘要
Small and medium-sized enterprises (SMEs) are pivotal for nations’ economic sustainability. Therefore, they need support in their development to withstand increasing global market pressure. This research aims to design a co-opetition platform tailored to the unique needs of SMEs to support hyperautomation and enhance resilience. It fosters an environment where companies share knowledge and resources while simultaneously competing to outperform others. Moreover, the platform itself provides assistance through integrated functionalities. This research employs a Design Science Research approach, combining a literature review and workshops to extend entrepreneurial capabilities for sustainable development and innovation. We grounded thirteen design requirements according to the barriers to hyperautomation from existing academic discourse and practice feedback. Subsequently, we derived five design principles as groundwork. Finally, nine pertinent design features for the prototypically implemented platform were developed that align with the dynamic capability theory. We evaluated the results using qualitative interviews (n = 7) and a quantitative survey ( = 117). The study’s findings indicate a necessity among local SMEs for inter-organizational exchange and knowledge transfer. Platform’s features, including knowledge and inspiration hub, potential detector, matching and sharing ground, are highly rated, offering SMEs a promising path to hyperautomation and resilience.