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There is a continued lack of full understanding of the task distribution between human and non-human agents in teams and the implications for operational safety are far reaching [1]. The state of the art in Socio-technical Systems (STS) modelling has yet to take full account of new teamworking and collaboration using non-human agents [2, 3]. Findings from this study demonstrate that a significant portion of communication is reinforced by non-verbal communication between flight crew. This research serves to demonstrate how communication between co-located human operators on the flight-deck can inform how we should be approaching human resource management, training and design for future flight operations to best ensure human and technological partnership.

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Strategic Human Resource Management, Training and Design for Future Flight Operations

  • 会议论文

  • 发表日期：

    2025年

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  • Alison Kay,
  • Nick McDonald,
  • Leonard O’Sullivan

摘要

There is a continued lack of full understanding of the task distribution between human and non-human agents in teams and the implications for operational safety are far reaching [1]. The state of the art in Socio-technical Systems (STS) modelling has yet to take full account of new teamworking and collaboration using non-human agents [2, 3]. Findings from this study demonstrate that a significant portion of communication is reinforced by non-verbal communication between flight crew. This research serves to demonstrate how communication between co-located human operators on the flight-deck can inform how we should be approaching human resource management, training and design for future flight operations to best ensure human and technological partnership.