Digital transformation is driving organizations to evolve into digital enterprises. Digital enterprises require the integration of business and IT to leverage digital technologies efficiently. However, a framework outlining the organizational capabilities required for such integration is lacking. This paper addresses the gap by identifying these capabilities and offering practical implementation approaches. Based on a year-long case study and eight expert interviews, we identified twelve organizational capabilities essential for a technology-driven digital enterprise. These capabilities, designed around people, organizational structure, and tasks, are supported by practical approaches to achieve business-IT integration. Thus, this paper provides guidance for organizations to implement business-IT integration as a foundation for their path into a digital enterprise. Furthermore, this study advances research on organizational capabilities and change management by emphasizing the interplay between business and IT.

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Implementing Business-IT Integration in Digital Enterprises Using Organizational Capabilities

  • Constanze Riedinger,
  • Maike Netscher,
  • Stephan Zimmermann,
  • Melanie Huber

摘要

Digital transformation is driving organizations to evolve into digital enterprises. Digital enterprises require the integration of business and IT to leverage digital technologies efficiently. However, a framework outlining the organizational capabilities required for such integration is lacking. This paper addresses the gap by identifying these capabilities and offering practical implementation approaches. Based on a year-long case study and eight expert interviews, we identified twelve organizational capabilities essential for a technology-driven digital enterprise. These capabilities, designed around people, organizational structure, and tasks, are supported by practical approaches to achieve business-IT integration. Thus, this paper provides guidance for organizations to implement business-IT integration as a foundation for their path into a digital enterprise. Furthermore, this study advances research on organizational capabilities and change management by emphasizing the interplay between business and IT.