Empowering Entrepreneurship: The Impact of Trust and Religiosity on Malaysian Micro-entrepreneurs’ Online Zakat Payment Choices
摘要
Zakat, one of the Five Pillars of Islam, mandates that Muslims allocate a portion of their wealth for charitable purposes. In Malaysia, zakat plays a vital role in poverty alleviation, necessitating efficient and transparent systems for its collection and distribution. This study investigates the factors influencing the intention of Malaysian micro-entrepreneurs to adopt cashless zakat payment systems, focusing on the roles of performance expectancy, effort expectancy, social influence, facilitating conditions, trust, and religiosity. Data were collected from 300 micro-entrepreneurs in Kedah and analyzed using Partial Least Squares Structural Equation Modelling (PLS-SEM). The findings reveal that social influence has a significant positive effect on intention to adopt the system, whereas performance expectancy, effort expectancy, and facilitating conditions do not significantly influence the intention to use the cashless zakat payment system. Moreover, the study confirms that intention to use the system is a strong predictor of actual usage. Trust was found to moderate the relationship between social influence and intention, further strengthening the effect of social influence. However, trust did not moderate the effects of other variables, and religiosity did not have a significant moderating role in any of the tested relationships. These results suggest that social influence and trust play key roles in driving the adoption of the cashless zakat payment system, while other factors typically assumed to be influential are less significant in this context. The study provides important insights for policymakers and zakat institutions aiming to enhance the adoption of cashless zakat payment systems among micro-entrepreneurs in Malaysia.