Exploring the Impact of Artificial Intelligence in Claims Processing and Fraud Detection—A Study on Indian Insurance Industry
摘要
Artificial Intelligence (AI) was a game-changer to different fields and brought about significant changes in the markets. And one of those is the ‘insurance domain’. The Indian insurance sector, an integral part of the country's financial vine is witnessing a change never encountered before due to the interaction with Artificial Intelligence (AI). As Insurers are facing increasing pressure to drive efficiencies, exceptional customer experiences and fraud reduction from the insurance market, AI has rapidly emerged as a center point in assisting insurers tackle these challenges head on. This is more than an AI overlay on traditional claims processing and fraud detection models—it is a shift in the insurance delivery paradigm in India. The insurance sector in India is undergoing a huge transformation integrating AI into functions such as claims processing and fraud detection. Through the use of AI, operational efficiency is further boosted thereby providing insurers with a more potent weapon to tackle fraud levels which are sky-high in India. The current Study looks specifically at the impact of AI on these two pivotal tasks—both of which are fundamental to the effectiveness, cost-efficiency, and reliability of the insurance industry.