This paper addresses the critical issue of burnout among cybersecurity professionals, a growing concern that threatens the effectiveness of digital defense systems. As the industry faces a significant attrition crisis, with nearly 46% of cybersecurity leaders contemplating departure from their roles, it is imperative to explore the causes and consequences of burnout through a socio-technical lens. These challenges were discussed by experts from academia and industry in a multi-disciplinary workshop at the 26th International Conference on Human-Computer Interaction to address broad antecedents of burnout, manifestation and its consequences among cybersecurity professionals, as well as programs to mitigate impacts from burnout. Central to the analysis is an empirical study of former National Security Agency (NSA) tactical cyber operators. This paper presents key insights from the workshop discussions benefiting both the public and private sectors, including lessons drawn from the NSA study, and a comparative review of addressing burnout in the healthcare profession. It also outlines a roadmap for future collaborative research, thereby informing interdisciplinary studies.

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A Roadmap to Address Burnout in the Cybersecurity Profession: Outcomes from a Multifaceted Workshop

  • Anuradha Rangarajan,
  • Calvin Nobles,
  • Josiah Dykstra,
  • Margaret Cunningham,
  • Nikki Robinson,
  • Tammie Hollis,
  • Celeste Lyn Paul,
  • Charles Gulotta

摘要

This paper addresses the critical issue of burnout among cybersecurity professionals, a growing concern that threatens the effectiveness of digital defense systems. As the industry faces a significant attrition crisis, with nearly 46% of cybersecurity leaders contemplating departure from their roles, it is imperative to explore the causes and consequences of burnout through a socio-technical lens. These challenges were discussed by experts from academia and industry in a multi-disciplinary workshop at the 26th International Conference on Human-Computer Interaction to address broad antecedents of burnout, manifestation and its consequences among cybersecurity professionals, as well as programs to mitigate impacts from burnout. Central to the analysis is an empirical study of former National Security Agency (NSA) tactical cyber operators. This paper presents key insights from the workshop discussions benefiting both the public and private sectors, including lessons drawn from the NSA study, and a comparative review of addressing burnout in the healthcare profession. It also outlines a roadmap for future collaborative research, thereby informing interdisciplinary studies.