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As China enters a deeply aging society, the demand for healthcare and elderly care continues to grow, making end-of-life care critically important in addressing the needs of older adults in their final stages of life. This study develops and validates a novel C-NIC model to optimize digital tools and care workflows through human-centered design research, addressing the emotional and physical needs of disabled elderly patients while reducing caregiver burden. By identifying issues and analyzing needs within service processes and situational tasks, the study innovates digital product and service design practices tailored to hospice care for disabled elderly individuals in the context of integrated medical and elder care. Field research at QingGang Nursing Center demonstrated that the C-NIC model improved caregiver efficiency by 30% and enhanced patient emotional well-being through sensory-based interventions. The study further examines human-centered design and service optimization from the perspectives of behavior, needs, and emotions in specific contexts.

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From Cure to Care: Digital Product and Service Design for Hospice Care of Disabled Elderly—A Case Study of QingGang Nursing Center, The First Affiliated Hospital of Chongqing Medical University

  • 会议论文

  • 发表日期：

    2025年

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  • Rong Ling Tang,
  • Xi Lyu

摘要

As China enters a deeply aging society, the demand for healthcare and elderly care continues to grow, making end-of-life care critically important in addressing the needs of older adults in their final stages of life. This study develops and validates a novel C-NIC model to optimize digital tools and care workflows through human-centered design research, addressing the emotional and physical needs of disabled elderly patients while reducing caregiver burden. By identifying issues and analyzing needs within service processes and situational tasks, the study innovates digital product and service design practices tailored to hospice care for disabled elderly individuals in the context of integrated medical and elder care. Field research at QingGang Nursing Center demonstrated that the C-NIC model improved caregiver efficiency by 30% and enhanced patient emotional well-being through sensory-based interventions. The study further examines human-centered design and service optimization from the perspectives of behavior, needs, and emotions in specific contexts.