This chapter aims to generate an exploratory and theoretical framework for the role played by information and telecommunication technologies (ICTs) in mediating/providing citizen centricity in public policies. It is generally accepted that ICTs provide substantive citizen centricity concerning public policy processes in many spheres that were once considered impossible to achieve. Today, electronic participation (e-participation) is a well-known phenomenon through which citizens can incorporate input into many processes, irrespective of size and volume. Nevertheless, on the other hand, are digital services, the primary context in which governments often emphasize the issue of citizen centricity, all we need? At this point, we critically question whether the digital dimension of citizen centricity, conveyed like a big picture, is an essential but only part of the puzzle around topics such as the digital divide between those who participate and those left out, mass participation versus smaller initiatives. The discussions in the sections are extended into smart cities, design, implementation, and evaluation of ICTs-based participation, as well as the ICTs for citizen centricity around a conceptual and theoretical framework.