The Impact of Social Media and Digital Transformation on Consumer Behavior in Jordan
摘要
This study explores social media and digital revolution in influencing Jordanian consumer behavior. The responses obtained through a survey of 145 participants are quantitatively discussed in this paper to showcase great interactivity between the platforms of social media, the relationship between digital marketing strategies and the act of purchasing from participants being direct. The results show that the social media follow not only makes consumers aware of brand preferences but also guides them, thereby necessitating that Jordanian firms undergo a digitalization process that allows them to cement their competitive position as well as reinforce customer relationships.