Community Management: How Customers Become Fans
摘要
What do employer branding, corporate social responsibility, and love brands have in common? They all benefit from the sense of belonging. Those who identify with a topic or a group and are part of a larger whole, feel appreciation, well-being, and community. This endeavor can be used by B2B companies with the help of strategically designed community management for their marketing and thus achieve positive effects that range from branding and customer loyalty to service and innovation areas.