The Role of Digitalization in Reducing Information Asymmetry: Evidence from Jordanian Banks
摘要
This study investigated how digital transformation impacts information asymmetry in Jordanian commercial banks listed on the Amman Stock Exchange. The research employed a two-pronged methodological approach. First, a descriptive-analytical method was used, developing a questionnaire to gather primary data measuring key aspects of digital transformation: Enterprise Resource Planning Systems, Advanced Analysis Tools, Artificial Intelligence Tools, and Cloud Accounting. Second, an applied approach was taken to assess the dependent variable of information asymmetry by analyzing financial statement data from the listed commercial banks over the period 2019–2023. Statistical analysis was performed using SPSS, with hypotheses tested via multiple regression analysis. The results, combined with a survey of research community opinions, revealed that Artificial Intelligence Tools had the greatest impact on reducing information asymmetry, followed by Enterprise Resource Planning Systems, Advanced Analysis Tools, and lastly, Cloud Accounting. These findings suggest that digital transformation, across all examined variables, plays a significant role in mitigating information asymmetry from the perspective of employees in Jordanian financial brokerage firms. The study concludes with recommendations for Jordanian commercial banks listed on the Amman Stock Exchange. It emphasizes the importance of developing and implementing cutting-edge technologies capable of efficiently analyzing banking data. Moreover, it advises increasing the use of cloud accounting tools to identify and provide the most crucial data to key stakeholders such as investors and other beneficiaries. By doing so, information reliability and efficiency can be enhanced, supporting well-informed decision-making and reducing the risks associated with information asymmetry.