Experience: Mastering Expression as Performance
摘要
The right signature experience creates affection and attachment to our company, our brand, and what we stand for. People wants to belong to places that ‘feel right’. Those ‘feelings’ Gartner discovered being so foundational to employee’s perception of value are experiences lived by employees affirming that their companies see them as their whole selves and treat them with inclusivity and respect. It is the same for our customers. As they interact with our people, our products, and solutions, they will experience our ‘expressions’ to be liberating, inclusive, and designed for their success. In short: experience is economic value. Documented in multiple ways over the years, employee and customer experience are represented in the bottom line. More than a belief, it is a demonstrable fact: Signature Expression creates Signature Experience for customers and employees, and with that, sustainable economic value, resilient cultures, superior performance, and unparalleled capacity of transformation.