The Role of Emotional Intelligence in Improving Employee Performance (Conceptual Paper)
摘要
The research aims to emphasize the importance and role of emotional intelligence in its five dimensions according to the Goleman scale (1995) which are (self-awareness, self-control, motivation, emotional awareness and social skills). Its impact on improving the performance of employees at work in the organization under study, and based on the importance of the relationship between the research variables between emotional intelligence and employee performance. And contributes to raising the level of performance of employees in the government sector. Accordingly, this research concludes by confirming the result of the positive association between emotional intelligence and its role in improving job performance at work by studying the five dimensions of emotional intelligence and their impact on improving the level of employee performance in the institution. The research methodology will focus on the qualitative study by using the descriptive deductive approach, and the results will confirm the existence of a correlation between emotional intelligence and its impact on improving the level of employee performance.