[Context/Motivation] Integrating user feedback into software development enhances system acceptance, decreases the likelihood of project failure and strengthens customer loyalty. Moreover, user feedback plays an important role in software evolution, because it can be the basis for deriving requirements. [Problems] However, according to industry practitioners, to be able to derive requirements from feedback, the feedback must contain actionable change requests, which means it must contain detailed information regarding a change to the software. Furthermore, requirements engineers must know how many users support the change request to avoid bias. [Principal ideas] To address these challenges, we propose an approach that uses structured questions to transform non-actionable change requests into actionable change requests and to validate them to assess their support among the users. We evaluate the approach in the large-scale research project SMART-AGE. [Contribution] We contribute our tool-supported process, a set of templates for our questions and the data set of the evaluation.