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The growing application of Artificial IntelligenceArtificial Intelligence ( AI ) (AI) is evident and has opened vistas of opportunities for research, design, and development in many subject areas. However, among stakeholders (researchers, industry, users, and governments), there has been a widespread call for the adoption of relevant ethical principles in the development of AI technology to reduce its potential harm to the social rights of the people and the environment. Such considerations are essential not only for enhancing human agency but also for improving user experience and advancing other significant aspects. Sustainability ensures an inclusive and safer environment and socio-economic well-being both for the present and future society. Societies in the Global SouthGlobal South, especially countries in Sub-Saharan Africa, have fundamental principles and cultural values that guide human relationships and decision-making processes. We argue that digital technologies designed and deployed here should support indigenous users to realize their common good and maintain livable and sustainable cities and communitiesCommunity. This is not the case, however, as emerging AI technologies are being developed with inherent EurocentricEurocentric biases (which are at variance with African values) and exported to the Global SouthGlobal South without recourse to the views of target users. As a result, the usabilityUsability of AI technologies is impacted—affecting the realization of the Sustainable Development GoalsSustainable Development Goals (SDGs). Therefore, this chapter’s contribution explores the usabilityUsability of AI-powered systems to draw insights for enhancing accessibility, user experience, inclusiveness, scalability, and sustainability in practice. It presents a framework that integrates fundamental social values with ethical principles of AI necessary to tailor culturally appropriate and socially responsible recommendations for the design and implementation of interactive AI systems for sustainable cities and communitiesCommunity.

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Exploring Usability of AI Systems in the Global South—Toward Responsible Human-Centered AI for Sustainable Cities and Communities

  • 章节

  • 发表日期：

    2025年

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  • Makuochi Nkwo,
  • Tochukwu Ikwunne,
  • Cornelius Adejoro,
  • Oghenemaro Anuyah

摘要

The growing application of Artificial IntelligenceArtificial Intelligence ( AI ) (AI) is evident and has opened vistas of opportunities for research, design, and development in many subject areas. However, among stakeholders (researchers, industry, users, and governments), there has been a widespread call for the adoption of relevant ethical principles in the development of AI technology to reduce its potential harm to the social rights of the people and the environment. Such considerations are essential not only for enhancing human agency but also for improving user experience and advancing other significant aspects. Sustainability ensures an inclusive and safer environment and socio-economic well-being both for the present and future society. Societies in the Global SouthGlobal South, especially countries in Sub-Saharan Africa, have fundamental principles and cultural values that guide human relationships and decision-making processes. We argue that digital technologies designed and deployed here should support indigenous users to realize their common good and maintain livable and sustainable cities and communitiesCommunity. This is not the case, however, as emerging AI technologies are being developed with inherent EurocentricEurocentric biases (which are at variance with African values) and exported to the Global SouthGlobal South without recourse to the views of target users. As a result, the usabilityUsability of AI technologies is impacted—affecting the realization of the Sustainable Development GoalsSustainable Development Goals (SDGs). Therefore, this chapter’s contribution explores the usabilityUsability of AI-powered systems to draw insights for enhancing accessibility, user experience, inclusiveness, scalability, and sustainability in practice. It presents a framework that integrates fundamental social values with ethical principles of AI necessary to tailor culturally appropriate and socially responsible recommendations for the design and implementation of interactive AI systems for sustainable cities and communitiesCommunity.