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This chapter provides guidance on implementing knowledge management initiatives in practice. To meet the challenges of knowledge organisations of the future governance, options of KM functions are discussed. The reader learns about several KM implementation frameworks and on fulfilling the KM requirements of ISO 9001:2015 and ISO 30401:2018 in particular. Kotter’s eight principles for leading change are introduced as KM implementation requires a change of behaviour. To anchor knowledge management practices at individual level, five key competences of knowledge workers are explained. The chapter ends with a 12-point programme for KM. The KM tool explained at the end of the chapter is the “work-out” approach developed by General Electric.

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How to Put Knowledge Management into Practice

  • 章节

  • 发表日期：

    2025年

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  • Klaus North,
  • Gita Kumta

摘要

This chapter provides guidance on implementing knowledge management initiatives in practice. To meet the challenges of knowledge organisations of the future governance, options of KM functions are discussed. The reader learns about several KM implementation frameworks and on fulfilling the KM requirements of ISO 9001:2015 and ISO 30401:2018 in particular. Kotter’s eight principles for leading change are introduced as KM implementation requires a change of behaviour. To anchor knowledge management practices at individual level, five key competences of knowledge workers are explained. The chapter ends with a 12-point programme for KM. The KM tool explained at the end of the chapter is the “work-out” approach developed by General Electric.