This article explores the concept and evolution of digital public relations (PR), with a focus on its integration with chatbots in institutions within the Kingdom of Bahrain. It delves into the development of digital PR as a key interdisciplinary field, analyzing its theoretical foundations, objectives, and uses. Additionally, it examines the growing role of chatbots in enhancing communication between organizations and their audiences, improving customer experience, and optimizing operational efficiency. The article highlights various applications of chatbots in public relations, such as customer service, crisis management, marketing, and internal communication. Through an in-depth review of the current landscape in Bahrain, this study identifies challenges and offers future visions for the use of chatbots in public relations, proposing the development of avatars tailored to specific audiences and cultural contexts.

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Digital Public Relations and Chatbot Uses in the Kingdom of Bahrain

  • Marwa Jameel,
  • Abdulsadek Hassan

摘要

This article explores the concept and evolution of digital public relations (PR), with a focus on its integration with chatbots in institutions within the Kingdom of Bahrain. It delves into the development of digital PR as a key interdisciplinary field, analyzing its theoretical foundations, objectives, and uses. Additionally, it examines the growing role of chatbots in enhancing communication between organizations and their audiences, improving customer experience, and optimizing operational efficiency. The article highlights various applications of chatbots in public relations, such as customer service, crisis management, marketing, and internal communication. Through an in-depth review of the current landscape in Bahrain, this study identifies challenges and offers future visions for the use of chatbots in public relations, proposing the development of avatars tailored to specific audiences and cultural contexts.