This study aims to analyse and evaluate the impact of gamification on employee availability to share knowledge in organizations, considering the motivation and involvement, as well as game dynamics and mechanics. The main goal was to identify which game design elements, dynamics and mechanics are perceived as having a positive impact on the facilitating elements of knowledge management systems. Findings indicate that in the application of gamification within knowledge management processes, gamification components such as dynamics and mechanics have a direct and positive impact on levels of motivation and involvement. Implications for management and suggestions for future research are pointed out.

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The Impact of Gamification on Employee Availability to Share Knowledge in Organizations

  • Marta Correira Sampaio,
  • Isabel Reis,
  • Vasco Santos,
  • Lara Mendes Bacalhau,
  • Ricardo Marcão

摘要

This study aims to analyse and evaluate the impact of gamification on employee availability to share knowledge in organizations, considering the motivation and involvement, as well as game dynamics and mechanics. The main goal was to identify which game design elements, dynamics and mechanics are perceived as having a positive impact on the facilitating elements of knowledge management systems. Findings indicate that in the application of gamification within knowledge management processes, gamification components such as dynamics and mechanics have a direct and positive impact on levels of motivation and involvement. Implications for management and suggestions for future research are pointed out.