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e-Learning has the potential to offer equitable, worldwide access to education in all disciplines. However, today’s non-traditional students are increasingly disenchanted with the quality of online education, as suggested by disappointing retention and persistence rates. In this paper, we employ the Theory of Constraints (TOC) methodology to identify the one bottleneck or constraint in our online system that leads logically to all the negative concerns/undesirable effects (UDEs) openly expressed by stakeholders. We then show how removing this constraint and adding interventions at key points in the system can have positive ramifications for the whole system, thereby improving student success.

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A Systems Approach to Improving E-Learning Using Theory of Constraints

  • 会议论文

  • 发表日期：

    2025年

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  • Nancy Oley,
  • Murthy Cheruvu,
  • Vikas Ashok,
  • Ravi Mukkamala

摘要

e-Learning has the potential to offer equitable, worldwide access to education in all disciplines. However, today’s non-traditional students are increasingly disenchanted with the quality of online education, as suggested by disappointing retention and persistence rates. In this paper, we employ the Theory of Constraints (TOC) methodology to identify the one bottleneck or constraint in our online system that leads logically to all the negative concerns/undesirable effects (UDEs) openly expressed by stakeholders. We then show how removing this constraint and adding interventions at key points in the system can have positive ramifications for the whole system, thereby improving student success.