Technology Change Adoption in Organizations: Drivers, Challenges, and Success Enablers
摘要
Change adoption and management are paramount to organizations’ operations and continuous service delivery. Analysis of the extant literature reveals challenges organizations face while adopting new technologies within their information technology (IT) infrastructures. The paper presents an empirical study featuring semi-structured interviews with IT practitioners (from 13 IT organizations operating in Finland) while considering, (i) why organizations adopt the latest technologies, (ii) what challenges arise by adopting the latest technology, and (iii) how the organization makes the adoption process successful. In line with these questions, 14 motivational drivers, 24 challenges, and 12 success enablers were identified. In addition, the paper also presents a conceptual framework of identified drivers, challenges, and success enablers, that govern the successful adoption of the latest technologies. The framework also helps practitioners to understand the technology adoption process by analyzing the motives, identifying the challenges, and overcoming challenges through success enablers.