Workplace incivility refers to subtle deviant behaviors characterized by rudeness and lack of professionalism that violate the norms of respect. Although not as egregious and explicit as bullying and aggression, these seemingly minor actions can gradually build up, resulting in compromised employee well-being and a decline in productivity in the workplace. This chapter provides a comprehensive view of the existing incivility literature and discusses how minor rude workplace behaviors can escalate into coercive actions. Finally, the chapter outlines ways that can assist organizations in preventing the escalation of incivility.

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Interpersonal Interactions in the Workplace: Understanding and Addressing Incivility

  • Paolo B. Yaranon,
  • Valentina Sommovigo,
  • Janine Bosak,
  • Deirdre E. O’Shea

摘要

Workplace incivility refers to subtle deviant behaviors characterized by rudeness and lack of professionalism that violate the norms of respect. Although not as egregious and explicit as bullying and aggression, these seemingly minor actions can gradually build up, resulting in compromised employee well-being and a decline in productivity in the workplace. This chapter provides a comprehensive view of the existing incivility literature and discusses how minor rude workplace behaviors can escalate into coercive actions. Finally, the chapter outlines ways that can assist organizations in preventing the escalation of incivility.