The understanding of the issues, challenges and barriers of frontline staff who work with asylum seekers by understanding how Covid-19 affected their support work is often overlooked and not widely reported. Many organisations work diligently and without much media attention and are motivated by their mission to help and support vulnerable individuals from marginalised social groups. This research adopts a Constructivist Grounded Theory (CGT) which is a qualitative research method that involves co-constructing theories with participants. It is based on the theory that we all form views based on our own life experiences. As this work is multi-disciplinary, this approach is justified and used in many examples of social science research. The views of staff are heard within the research to give meaning to the work that they do and understand how their work impacts the lives of asylum seekers and refugees. It also is used as a means of reflection as to their own emotions, and feeling based on their experiences during the pandemic helping others. Similarly, the views and opinions of asylum seekers are necessary as they describe the impact that the pandemic had on them and the way they were still accommodated by staff during the social restrictions which were in place at that time.