The Impact of Digital Transformation on Supply Chain Management in Jordanian Industrial Companies
摘要
This paper aimed to demonstrate the impact of digital transformation in its dimensions (digital technologies, digital strategy, and digitization of customers and their relationships) on supply chain management in Jordanian industrial companies. To achieve the research objectives, the descriptive analytical approach was used, where the research community consisted of all Jordanian public shareholding industrial companies. A sample of (43) companies was selected, and a questionnaire was developed and distributed to the general managers, their deputies, and heads of the software departments, the supplies department, purchasing, production, sales, information technology, and the financial department in the Jordanian “public shareholding industrial companies listed on the Amman Stock Exchange, where the (SPSS) software was used. to analyze the data”, and the most important results reached were the high level of interest of Jordanian industrial companies in digital transformation, and that there is an impact of digital transformation in its dimensions (digital technologies, digital strategy, and digitization of customers and their relationships) in supply chain management “in Jordanian public shareholding industrial companies”, the study recommended the need to motivate the management “of Jordanian industrial companies to increase the level of” interest in digital strategies, due to their role in ensuring the correct workflow through employing individuals distinguished by sufficient skills and experience.