The Impact of Motivation of Human Resources on Total Quality Management Mediated by Patient Satisfaction
摘要
This paper investigates the impact of motivation of human resources on total quality management mediated by patient satisfaction at Dr Abdullah al Rassi governmental hospital in Halba, Akkar, Lebanon. This paper purpose is to examine best motivation in human resources and total quality management practices related best patient satisfaction. The methodology style practiced is the descriptive method and the quantitative method were applied. A sample size of 240 respondents is defined from the governmental hospital of Halba Akkar and a SPSS version 26 was understood for studying the collected data from the sample size. The result of this paper defines that the impact of motivation of human resources on total quality management is mediated by patient satisfaction. It is recommended to human resources motivation applied on healthcare practices will be in a professional way and patients will be treated with in a respect mode.