The research assesses the effectiveness of using artificial intelligence (AI) in service organizations. The authors substantiate the relevance of the chosen research topic as a strategic task in the enterprise management system. Currently, AI technologies have been introduced and are used in various areas of organizational management: personnel management issues, legal support, and project evaluation. AI is used in the corporate management of service organizations as an effective technology for quality management. The research process involved organizations of service activities in Nizhny Novgorod and heads of companies in various fields of service activities. During the research, the authors highlighted the positive results of using AI in organizations and substantiated the influence of AI on the economic development of organizations. The authors assessed the effectiveness of using AI in service organizations.