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This chapter examines frontline workers’ unique experiences at work. It provides insight into who makes up the frontline workforce, their unique challenges, and how EX design can meet their needs. The chapter concludes with a practical model for improving frontline EX, together with examples from real-world organizations.

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EX and the Frontline Workforce

  • 章节

  • 发表日期：

    2025年

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  • Dieter Veldsman,
  • Marna van der Merwe

摘要

This chapter examines frontline workers’ unique experiences at work. It provides insight into who makes up the frontline workforce, their unique challenges, and how EX design can meet their needs. The chapter concludes with a practical model for improving frontline EX, together with examples from real-world organizations.