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This chapter introduces employee experience (EX) by delving into the growing importance of EX within human resource management (HRM) and highlighting how it is impacted by the evolving dynamics of work. The chapter explores the impact of the experience economy and the human-centric movement in reshaping organizational practices, the transformation of the psychological contract between employers and employees, and the critical role of EX in driving positive business outcomes. By tracing the evolution of work, this chapter positions EX as a strategic priority for organizations and HR professionals in responding to workforce changes and ensuring the sustainability of organizations in an increasingly competitive landscape.

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The Rise of Employee Experience (EX) as a Human-Centric Approach to Work

  • 章节

  • 发表日期：

    2025年

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  • Dieter Veldsman,
  • Marna van der Merwe

摘要

This chapter introduces employee experience (EX) by delving into the growing importance of EX within human resource management (HRM) and highlighting how it is impacted by the evolving dynamics of work. The chapter explores the impact of the experience economy and the human-centric movement in reshaping organizational practices, the transformation of the psychological contract between employers and employees, and the critical role of EX in driving positive business outcomes. By tracing the evolution of work, this chapter positions EX as a strategic priority for organizations and HR professionals in responding to workforce changes and ensuring the sustainability of organizations in an increasingly competitive landscape.