An important part of education is done by accessing e-learning platforms, where information such as class topics, homework, and practices is located. The use of chatbot AI in institutions, schools, and universities has to be a high priority for teaching staff. However, most chatbots lack proper integration mechanisms into e-learning platforms, as they should be configured with a friendly-user interface that is beneficial to students, teachers, and IT administrators alike. In this way, users would find the targeted information much faster due to the strong connection between the chatbot, teachers, and service support staff who administer the site. This paper addresses an analysis of the user’s feedback, learner satisfaction, and chatbot integration requirements. The evaluation of the chatbot was done with the participation of a group of 60 users. This article proposes an analysis of the provision of chatbot-based support services in the educational system, whose main objective is to serve as a tool to open users to their integration into an e-learning platform. According to our results, the chatbot mostly got positive feedback from test participants.