Tokenisation Outcomes Framework for the Public Sector – Is Blockchain Optimal for My Process?
摘要
Tokenisation is one of the most successful blockchain implementations, including in the public sector, realising its advantages in practice. Advantages include faster and cheaper transaction processing, flexibility, decentralisation, security, and transparency. Process Tokenisation is defined as the adoption of a blockchain for a business process. This study provides a framework to help a public organisation identify the most suitable business process for tokenisation based on expected tokenisation outcomes. Those are the intended results of adopting blockchain as an infrastructure for business processes. The snowball method was adopted to gather the outcomes that compose the framework. The expected tokenisation outcomes synthesised are Intermediaries’ Reduction, Trust Enhancement, Digitised Assets, Performance Delivered, Immutability, and Controlled Access. A multiple case study approach was also applied to validate the tokenisation outcomes with three case studies concerning the top three segments of blockchain adoption in the public sector: healthcare, energy, and the food supply chain. As a result, a validated framework to support decision-makers in choosing when blockchain could be optimal for a public sector’s business process.