In the current economy, any railway transport company is obliged to direct its attention to the customer and to have an attitude oriented towards the specificity of its requirements. To attract its customers, it must offer a specialized service. Railway transport companies that want to maintain their service portfolio or develop it need to optimize their commercial services and work technologies, thereby defeating existing and potential competitors in the transport market. Also, to carry out the rail transport process in good conditions and obtain optimal results, it is necessary to determine the volume, efficiency and quality of the activities provided, an assessment that gives a comprehensive picture of the volume of services and the performance offered on the market railway transport. The purpose of this article is to analyze and optimize certain technological processes specific to rail transport at a private company with full Romanian capital, with rail transport and related logistics as its main field of activity.