Sentiment analysis is gaining prominence in the evaluation of patient satisfaction within healthcare environments. The present article takes advantage of VADER-IT, an Italian language adaptation of the VADER sentiment analysis engine, to analyze patient reviews of hematological care facilities. In particular, 526 reviews published on the QSalute review platform ( https://www.qsalute.it/ ), by patients who had received care in hospitals and medical facilities across Italy. Sentiment polarity was extracted from each Italian review using VADER-IT. To assess performance, the user’s averaged rating was dichotomized and considered as ground truth. VADER-IT was further compared to the English version of VADER applied to reviews translated into English. The results reveal the superior performance of our method on Italian data compared to VADER applied to translated content.