This chapter draws on select theories, specifically Flow Theory and Uses and Gratifications Theory, that have informed user engagement research and practice. Using specific examples, it also discusses micro (episodic) process models of user engagement, measurement or statistical models, and macro models that incorporate structural, temporal, and contextual factors.

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Conceptual Approaches to User Engagement

  • Heather O’Brien

摘要

This chapter draws on select theories, specifically Flow Theory and Uses and Gratifications Theory, that have informed user engagement research and practice. Using specific examples, it also discusses micro (episodic) process models of user engagement, measurement or statistical models, and macro models that incorporate structural, temporal, and contextual factors.